What are HubBox Grocery’s delivery fees?
METRO AREAS :
Next Day delivery TT$50 + VAT
Two Day delivery TT$30 + VAT

Same Day Delivery  powered by Uber ( Only Available to specific locations)- TT$71.10 + VAT

 
You are also able to schedule a delivery for later than 48 hours after your order is placed. In these cases, the 2 Day Delivery fee is applicable. You choose a delivery time and date on checkout.
 
We don't encourage tipping our drivers.

What METRO Areas do HubBox deliver to?

Aranguez
Arima

Arouca

Barataria

Belmont

Carapo

Cascade

Centeno

Chaguaramas

Curepe

Diego Martin

Laventille

St Joseph

Maraval

Mt Hope

Mucurapo

Newtown

Petit Bourg

Phoenix Park

Point Lisas

Pointe a Pierre

Port of Spain

Preysal

San Juan

Sea Lots

St Anns

St Augustine

St Clair

St Helena

St James

Tacarigua

Tunapuna

Valsayn

Westmoorings

Woodbrook


What Same Day Delivery Areas do HubBox deliver to?

Aranguez
Arima

Arouca

Barataria


Belmont

California

Carapo

Carenage

Caroni

Cascade

Chaguanas

Chaguaramas

Chase Village

Cocorite

Couva

Cunupia

Curepe

D' Abadie

Diego Martin

El Socorro

Freeport

Gasparillo

Glencoe

Guanapo

La Romain

Las Lomas

Laventille

Lopinot

Marabella

Macoya

Maracas, St. Joseph

Maraval

Mt.Hope

Mt. Lambert

Mucurapo

Newtown

Petit Bourg

Petit Valley

Phoenix Park

Port of Spain

Piarco

Point Lisas

Pointe- a- Pierre

Preysal

Sangre Grande

San Fernando

San Juan

Santa Cruz 

Sea Lots

Siparia

St. Ann's

St. Augustine

St. Clair

St. Helena

St. James

Tacarigua

Trincity

Tunapuna

Valsayn

Westmoorings 

Woodbrook

We Also offer Delivery to these Extended Areas: 

Next Day delivery TT$70 + VAT
Two Day delivery TT$65 + VAT

Brazil
Flangin Town

Fyzabad

La Brea

New Grant

Penal

Point Fortin

Princess Town 

Rio Claro 

Sangre Grande

Siparia

St. Madeleine

Tableland

Valencia


FAQ Questions

 
Categories:
General
Placing An Order
Payments
Delivery
Changes, Cancellations, and Returns

 
General
 
What is HubBox Grocery?
 
HubBox Grocery is a first-of-its kind online grocery delivery service in Trinidad and Tobago. We offer thousands of products from local and international brands that people know and love at competitive prices. We offer delivery to homes and offices in most areas in Trinidad (click here for a list of delivery areas).
 
For more information About Us, click here.
 
What kind of food does HubBox Grocery sell?
 
HubBox offers local and international food brands in a wide variety of categories including Non Alcoholic and Alcoholic Beverages, Baked Goods, Bread, Pantry Items, Canned Goods, Breakfast Foods, Dairy, Health Foods, Snacks, Indian Cuisine, Halal Products, and more.
 
Does HubBox Grocery carry other grocery items in addition to food?
 
Yes! We carry many other items in addition to food including Books, over the counter pharmacy supplies,  Baby Products, Household Goods, Cleaning Supplies, Health and Beauty Products, Pet Supplies, and more.
 
How do I sign up?
 
Signing up is quick and simple. Just fill out our short registration form with your name, e-mail address and password. Click here to sign up now!
 
How do I pay for my HubBox Groceries?
 
Any LINX, Visa Debit/Credit Card, MasterCard Debit/Credit Card, or any other online capable payment card (i.e. VTM card) and WiPAY payments are accepted.
 
When does HubBox Grocery Deliver?
 
Our delivery hours are from 10AM to 7PM local time, Monday to Friday, and on Saturdays from 10AM to 4PM. Upon placing your order, you must choose a preferred 3-hour delivery window during our delivery schedule. We will deliver your groceries within the selected window.
 
Does HubBox Grocery sell alcohol?
 
Yes! HubBox offers a large selection of alcohol from your favorite brands in conjunction with Bottlestop.
 
Do I need to be a member to shop with HubBox Grocery?
 
Yes. You need to become a member by signing up through our online registration form. We do not charge membership fees. 
 
Does it cost money to become a member of HubBox Grocery?
 
No. We do not charge membership fees.
 
How can I be sure that the website is secure?
 
Safety is of utmost importance to us. Our site is SSL secured, verified by Visa, and secured by MasterCard SecureCode.
 
Where is my order prepared and by who?
 
All orders are prepared on location in Trinidad in our dedicated HubBox Grocery Distribution Center. Our highly trained staff are experts in food preparation, handling, and packaging and HubBox strictly adheres to all applicable public health guidelines.
 
How long will my order stay fresh in the delivery boxes?
 
The type of packaging used for our delivery of refrigerated perishables and frozen items will keep them fresh and chilled for a period up to eight (8) hours after delivery.
 
Is there a minimum order? If so, what is it?
 
The minimum order total is TT$200, not including the delivery fee and taxes.
 
Does HubBox Grocery deliver outside of Trinidad?
 
Customers may place orders from abroad for delivery to addresses in Trinidad, however we also deliver specific items from our Trinibox category, to the United States, Canada, The U.K. and the Caribbean.
 
Is HubBox Grocery hiring?
 
If you’re interested in working for HubBox grocery, please email your resume and cover letter to info@hubboxgrocery.com
 
 
Does HubBox Grocery share my personal information with anyone?
 
Absolutely not. We value your privacy as much as you value your business.
 
Can I purchase a gift card for someone?
 
Yes we do. Please check out our Gift Card category.
 
I’d like to suggest some products, who do I contact?
 
We’d love to hear what you’re looking for! Please email sales@hubboxgrocery.com with you suggestions and requests. On check out, you will also have the opportunity to make not of any products you would like for us to carry.
 
How can I share feedback about HubBox personnel?
 
If you have feedback about your Driver or Delivery Team members you interfaced with, we’d love to hear about it. Email us at info@hubboxgrocery.com
 
Can I add tip to my order total?
 
No. You cannot add a tip to your order total.
 
Does HubBox Grocery deliver in Tobago?
 
Currently we do not offer delivery in Tobago. 
 
Can I return my boxes?
 
Absolutely, simply return to the delivery driver.
 
What if I forget my password?
 
Simple. Just click here. We'll ask you to supply your user name and then we'll send you an e-mail containing a secure link that you can use to change your password and start shopping again.
 
Is there a HubBox Grocery mobile app?
 
There is no HubBox Grocery mobile app available. Our website is 100% mobile responsive so you are able to shop on our site using your mobile phone or tablet.
 
I believe I was over-charged, what do I do?
 
Contact customerservice@hubboxgrocery.com immediately. If indeed we find you were over-charged, we’ll refund to your credit card.


What should I do if I didn't receive everything I ordered?
 
While rare, mistakes occasionally happen, so if an item is missing from your order, please send an email to customerservice@hubboxgrocery.com. Please make sure and include your name, order number, and the name of the item that is missing and we’ll work to resolve the issue as soon as possible.
 
How can I change or cancel an order?
 
You can only make changes to your order WITHIN TWO HOURS of it being placed. All cancellations outside of this two hour window will be subject to Restocking fees. Restocking fees are as follows:
 
   100% of perishable goods (fresh fruit, fresh meat, fresh vegetables, chilled or frozen meats, bread)
   25% of the cost of packaged goods, plus fees and tax.
 
Changes can be made in the My Orders section of our site.
 
Does HubBox substitute products?
 
No. What you order on our site is what will be delivered to you. If you feel you’ve received something different than what you’ve ordered, please email us immediately at customerservice@hubboxgrocery.com
 
Placing An Order
 
How do I place an order at HubBox Grocery?
 
1.     Sign into your account. If you do not have an account but wish to sign up for one, you can sign up by clicking “Create An Account”.
2.     Browse for grocery items. You can use our search function or browse our aisles.
3.     Add groceries to your Cart or Grocery list by selecting a quantity and clicking the green “Add to Cart” button.
4.     When you’ve finished shopping, click the “Checkout” button.
5.     Choose a shipping address. You can choose to ship to the account stored in your HubBox profile, or enter a different address.
6.     Select a delivery option - Next Day or Two-Day, and your preferred 3-hour delivery window.
7.     Enter your credit card details.
8.     Read and accept our Terms and Conditions.
9.     Place your order.
 

How do I apply a promotion code I’ve received?
 
You can enter your code in the “Promo Code” section during the Checkout process.
 
Can I order over the phone?
 
No. All orders must be placed on the HubBox Grocery website. Our site is 100% mobile responsive, so it can be accessed by the browser on your mobile device or tablet, as well as your computer. We do however accept book orders via whatsAPP.
 
What happens to my cart if I leave before placing my order?
 
We’ll save everything in your cart. The next time you come back, you can pick up where you left off.
 
Can I use multiple promotion codes in one order?
 
No. You may only apply one promotional code per order.
 
My promo code isn’t working. What do I do?
 
If your code isn’t working, please email us immediately at customerservice@hubboxgrocery.com
 
What is the difference between a Grocery List and a Cart?
 
The Grocery List is a list that helps you keep track of items you’d like to order in the future. At any time, you can add all items in your Grocery List to your Cart. You can also send a copy of your list to someone via email by clicking on the “Share Your Grocery List” button. Your Cart is used for checkout and completing an order.
 
Can I re-order items automatically?
 
Automatic orders are not facilitated at this time, however you can fast-track your ordering by re-ordering previous orders from “My Orders” and by saving your favorite items in your Grocery List and then adding them to your Cart.


Payments

How do I pay for my HubBox Groceries?
 You can pay in any of the following methods:

1. LINX and any Visa Debit/Credit Card, MasterCard Debit/Credit Card, or any other online capable payment card (i.e. VTM card).Please Note that should you choose LINX payment, the client must full fill payment on delivery. Failure to successfully pay via LINX will mean that the customer will loose the ability to make future orders via LINX.


2. WiPAY:Now you can pay with CASH for your groceries online using Wipay payment options.

Here's a quick summary of our CASH Payment process:

- Purchase " Wipay" credit at any NLCB location nationwide. Make sure the NLCB agent types WIPAY into the system exactly spelled - W-I-P-A-Y

- Set up a Wipay account at www.wipaytoday.com

- Top up your Wipay account at www.wipaytoday.com

- Shop for your groceries at wwww.hubboxgrocery.com

- Choose Wipay payment method at checkout. ( NOTE: There is a $5 processing fee per top up)

We deliver to your home or office

To learn more:  https://youtu.be/oR_sHfC2nmU


I was told that my credit card would be refunded, but I haven’t received it. How long does it take? What should I do?
 
If you’ve received confirmation from us that we’ve issued a refund, but it has not shown up in your account, we suggest contacting your bank. If you haven’t received the refund within 48 hours of speaking to your bank, please email customerservice@hubboxgrocery.com and we’ll work with you to resolve the issue.
 
Can I use multiple payment methods?
 
No. We accept Visa Debit/Credit Card, MasterCard Debit/Credit Card, or any other online capable payment card (i.e. VTM card). We are only able to apply one credit card to each order. Payments cannot be split across cards.
 
When is my credit card charged?
 
If you select credit card payment, your credit card will be charged on the day of you order and you'll receive an e-mail confirming your final order total. We'll include a full, itemized receipt with your order.
 

Does HubBox Grocery accept cheques or cash?
 
At this time, we do not accept cheques or cash. You must have use a valid credit card to place orders  with HubBox Grocery. We accept Visa Debit/Credit Card, MasterCard Debit/Credit Card, or any other online capable payment card (i.e. VTM card).
 
Delivery
 
Does someone need to be present to receive my order?
 
Yes. We will not leave groceries unattended and you will be subject to restocking fees if we attempt to deliver and there is no one present to receive.
 
Where is my order?
 
HubBox Grocery orders are designed to arrive within the Delivery Window you select. If there are unforeseen events that cause your order to be late, you will receive a notification from our Customer Service team.
 
Will I receive a delivery confirmation email?
 
Yes. Each order will have three (3) emails attached to it.
1.     You will receive your Order Confirmation Email once we receive your order. If you do not receive an email within 30 minutes of placing your order, please contact us at customerservice@hubboxgrocery.com
2.     You will receive an email to alert you that your order is out for delivery
3.     You will receive a final email once your order has been delivered.
 
Will HubBox drop off my order with my security officer?
 
Yes. However, you will need to send us a specific request via email at customerservice@hubboxgrocery.com with the name and phone number of the security officer.
 
Does HubBox Grocery deliver on holidays?
 
Yes, we deliver on all holidays except Christmas and New Year’s Eve.
 
I have chosen a delivery date later than 48 hours from now, will I be charged for two-day delivery, or less?
 
You will be charged two-day delivery. This is our lowest delivery fee.
 
Will I get a call from my driver?
 
Yes, you will get a call from your driver when he is near by your delivery address.
 
Can I pick up my order from your facility?
 
No, our service doesn’t offer a pick up facility. Kindly place your order online and we’ll deliver to your home or office.
 
When does HubBox Grocery Deliver?
 
Our delivery hours are from 8AM to 7PM local time, Monday to Friday, and on Saturdays from 8AM to 4PM. Upon placing your order, you must choose a preferred 3-hour delivery window during our delivery schedule. We will deliver your groceries within the selected window.
 
Will a driver unbox my items?
 
No. Our drivers are on very tight delivery schedules so that we can ensure on-time deliveries for all customers. Our drivers will deliver all boxes and it is the customer’s responsibility to unpack them.
 
Will a driver wait while I take inventory of my delivery?
 
No. We take extreme care in packaging all orders, making sure all items are included. Our drivers are on very tight delivery schedules so that we can ensure on-time deliveries for all customers. If you believe items are missing, please email us immediately at customerservice@hubboxgrocery.com and we will work with you to resolve this as soon as possible.

Changes, Cancellations, and Returns

 
Can I reschedule my order?
 
You can only make changes to your order WITHIN TWO HOURS of it being placed. All cancellations outside of this two hour window will be subject to Restocking fees. Restocking fess are as follows:
 
   100% of perishable goods (fresh fruit, fresh meat, fresh vegetables, chilled or frozen meats, bread)
   25% of the cost of packaged goods, plus fees and tax.
 
Changes can be made in the My Orders section of our site.


 
What if I receive a product that I am dissatisfied with?
 
Your satisfaction is our priority. If you're dissatisfied, we want to hear from you. Please contact us prior to discarding any item that you are not satisfied with and we'd be happy to credit you for it. We ask that you hold on to the item until we respond. We may choose to pick up an item that is not to your satisfaction. 


 
I made an error and would like to return a product — how do I do that?
 
You can only make changes to your order WITHIN TWO HOURS of it being placed. All cancellations outside of this two hour window will be subject to Restocking fees. Restocking fess are as follows:
 
   100% of perishable goods (fresh fruit, fresh meat, fresh vegetables, chilled or frozen meats, bread)
   25% of the cost of packaged goods, plus fees and tax.
 
Changes can be made in the My Orders section of our site.